Help
Returns & refunds
Last updated October 2026
Opened bottles
Alcohol can’t be resold once it has left us, so we can’t accept returns on opened bottles. If something is wrong with your order, we’ll make it right — see below.
Damaged or defective products
If your order arrives damaged or defective, contact us within 48 hours of delivery:
- Take clear photos of the packaging and the bottle.
- Email support@pourpath.com with your order number and the photos.
- Keep the bottle and packaging until we’ve reviewed your claim.
Once we’ve confirmed the problem, we’ll send a replacement or a full refund — your choice.
Incorrect orders
If you receive the wrong bottle, email us within 48 hours of delivery. We’ll cover the return shipping and send the right bottle, or refund you in full if you prefer.
Cancellations
Before it ships: You can cancel for a full refund any time before your order ships. Email support@pourpath.com as soon as you can.
After it ships: the order can’t be cancelled, but you can refuse the delivery. Once it’s back with us we’ll refund the bottles, minus the original and return shipping.
Refunds
Approved refunds go back to your original payment method within 3–5 business days, and we’ll email you when it’s done. Your bank may take a little longer to show the credit. Shipping is refunded when the mistake was ours (a damaged or incorrect order).
Lost or refused packages
Marked delivered but not received: email us within 48 hours and we’ll work with the carrier to find it or send a replacement.
Refused deliveries: once the package is back with us, we refund the bottles minus the original and return shipping.
What we can’t take back
- Opened or partly consumed bottles
- Bottles damaged after delivery
- Orders cancelled after they ship (refused deliveries excepted)
- Promotional items
Not happy with how a bottle tastes? Tell us — we can’t take it back, but we’d like to know, and we’re glad to help you find something you’ll love.